Code     TS-CP-2016-0027
Title     Analisis Kepuasan Pelanggan atas Kinerja Pelayanan Menggunakan Metode Servqual pada PT Puncak Finansial Utama
Author     ANDHIKA PRATAMA; PUTRA PRATAMA
Subject     CONSUMER SATISFACTION
Abstract    View 
Advisor  Daniel Adhinugraha W. MM, MCom (Is), PMP ,
Department     Management
Format     pdf
Year     2016
Keyword    Gap , Persepsi , Ekspektasi , Bukti Fisik , Realibilitas , Daya Tanggap , Jaminan , dan Empati
Source    JWC
Collection Type     Thesis S2
Rights    
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