Code
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TS-CP-2016-0027
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Title
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Analisis Kepuasan Pelanggan atas Kinerja Pelayanan Menggunakan Metode Servqual pada PT Puncak Finansial Utama
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Author
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ANDHIKA PRATAMA; PUTRA PRATAMA
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Subject
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CONSUMER SATISFACTION
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Abstract
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View
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Advisor
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Daniel Adhinugraha W. MM, MCom (Is), PMP ,
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Department
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Management
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Format
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pdf
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Year
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2016
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Keyword
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Gap , Persepsi , Ekspektasi , Bukti Fisik , Realibilitas , Daya Tanggap , Jaminan , dan Empati
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Source
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JWC
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Collection Type
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Thesis S2
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Rights
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Sections |
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Cover |
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Bab 1 |
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Bab 2 |
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Bab 3 |
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Bab 4 |
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Bab 5 |
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Pustaka |
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Lampiran |
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Laporan Teknis |
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