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6.The design is appropriate to
the type of site
7.The site conveys a sense of
competency
8.The site creates a positive
experience for me
Information Quality
9.Provides accurate information
10.Provides timely information
11.Provides timely information
12.Provides relevant information
13.Provides easy to understand
information
14Provides information at the
right level of detail
15.Presents the information in
an appropriate format
Service Interaction 16.Has a good reputation
17.It feels safe to complete
transactions
18.My personal information feels
secure
19.Makes it easy to communicate
with the organization
Overall 20.Overall view of the Web Site
Sumber : Barnes dan Vidgen dalam Industrial Management & Data Systems
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